Expert Insight 07 | CAT Neemba on why FuelActive is Becoming an Essential Part of Maintenance Contracts in Mining
By reducing the impact of contaminated fuel before it reaches critical engine components, FuelActive is helping equipment dealers deliver more reliable fleets, stronger customer relationships and more profitable Maintenance and Repair Contracts.
Written on: 18th August 2026
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Why are Maintenance and Repair Contracts so essential in Mining?
Maintenance and Repair Contracts (MARC) are designed to give mining customers complete confidence in their equipment. By combining expert labour, technical supervision, parts, major components and maintenance consumables into a single agreement, they help maximise machine availability while providing customers with predictable maintenance costs.
For equipment dealers and OEMs, however, delivering a successful MARC contract means balancing customer uptime with commercial performance. Every unexpected repair, premature component failure or emergency service visit can erode the margins the contract was built upon.
That’s why we’re seeing more dealers look beyond traditional maintenance strategies and focus on one of the biggest hidden risks to contract profitability: fuel quality.
Reducing Fuel-Related Risk Before It Becomes a Cost
Contaminated fuel remains one of the leading causes of premature wear within modern diesel fuel systems. Water and particulate contamination can shorten fuel filter life, damage injectors and pumps, increase service interventions and ultimately expose dealers to costs that were never forecast when the contract was signed.
Proven in Partnership with Neemba
One organisation already seeing the value of this approach is Neemba. Across its operations in Guinea, FuelActive has become an increasingly important part of the company’s maintenance strategy, helping improve both equipment reliability and the commercial performance of its Maintenance and Repair Contracts.
"We're including FuelActive in other Maintenance and Repair Contracts because it delivers clear value to customers and protects us against one of our biggest challenges: fuel quality."
Country Technical Manager – Neemba Guinea
Protecting Customers, Equipment and Dealer Margins
For mining customers, FuelActive contributes to higher equipment availability, fewer fuel-related interruptions and increased productivity. Unlike a standard fuel pickup pipe, FuelActive uses a dynamic floating pick-up that draws clean fuel from the top of the fuel level, thus avoiding the harmful contaminants that settle at the bottom of the fuel tank. The result is 92% cleaner fuel being delivered through the fuel system to the engine.
For equipment dealers, OEMs and end-users FuelActive helps to:
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Protect sensitive fuel system components from contamination
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Reduce premature fuel filter changes and emergency repairs
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Minimise unplanned downtime and service call-outs
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Reduce warranty exposure
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Deliver more predictable maintenance costs
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Protect the profitability of long-term MARC contracts
When maintenance costs remain predictable, dealers can protect contract margins while customers benefit from greater uptime, increased production and improved return on their equipment investment.
"Machines with FuelActive have 50–70% less downtime. We're fitting FuelActive on all CAT equipment and recommending it to our customers for other equipment."
Site Manager – Neemba Guinea
Building Stronger Maintenance Contracts
As mining operations continue to demand greater reliability, lower operating costs and maximum equipment availability, the success of a MARC contract increasingly depends on preventing problems—not simply reacting to them.
By reducing the impact of contaminated fuel before it reaches critical engine components, FuelActive is helping equipment dealers deliver more reliable fleets, stronger customer relationships and more profitable Maintenance and Repair Contracts.
It’s why more dealers are recognising FuelActive not simply as a fuel system upgrade, but as a valuable tool for reducing operational risk and strengthening the long-term performance of every MARC agreement.
